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Smart chatbot assistant for technical support staff
AI-powered chatbots and the LLM
>70%
х2
compiled the accuracy of the answers
saving the time of
two technical support employees of one management company branch
two technical support employees of one management company branch
Customer
A large management company, Moscow
CHALLENGES/FEATURES
integration with accounting systems for reading applications
routing complex user requests
integration with Jivo chat
high image risks, so the chatbot had to respond without errors or not respond at all
Developing a chatbot to answer common questions from residents
Task
solution
Technical solution
The chatbot is trained to communicate on strictly limited topics to eliminate the risk of incorrect or erroneous answers and hallucinations.
Understands the context
The use of reference points in industrial areas has been introduced - a house, entrance, apartment, the presence of an automated system for taking readings, etc.
Formulating answers in a business style
Result
Business values
High quality of processing requests
answer accuracy above 70% (for the prototype)
No hallucinations due to the "Knowledge Map" approach
High speed of answering questions
Saving time for 2 technical support employees of one management company branch
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