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Chatbot consultant on tour operator products and visa support issues
2
90%
the workload on technical support has been reduced
by
compiled the accuracy of the answers
times
Customer
A major tour operator
CHALLENGES/FEATURES
High demands on response accuracy
due to image risks for the company
LLM's tendency to generate
incorrect information (hallucinations)
Difficulty finding relevant information
in an extensive knowledge base
Routing complex user requests
due to image risks for the company
LLM's tendency to generate
incorrect information (hallucinations)
Difficulty finding relevant information
in an extensive knowledge base
Routing complex user requests
Design and development of an AI-powered chatbot consultant. The assistant will advise all users on tour operator products, visa requirements, and entry and stay regulations.
Task
Technical solution
An AI-powered chatbot consultant. The assistant advises all users on tour operator products, visa requirements, and arrival and stay regulations.
Tech stack:
Aiogram, Requests, FastAPI, Uvicorn, Json, Python-docx, Logging, Typing, NumPy, Pandas
Aiogram, Requests, FastAPI, Uvicorn, Json, Python-docx, Logging, Typing, NumPy, Pandas
Business values
Reducing average response time
Reducing image risks:
Saving resources
reducing the workload on technical support by half
The chatbot responds in seconds,
while a technical support representative typically takes 5 to 20 minutes to respond.
while a technical support representative typically takes 5 to 20 minutes to respond.
answer accuracy is more than 90%
By clicking the "Submit" button, you expressly consent to the processing of your personal data to the extent and for the purposes defined in the Personal Data Processing Policy.
Development of software
and Big Data solutions
and Big Data solutions
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