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AI-powered chatbots and the LLM
IT
AI assistant for technical support
of OS users
of OS users
operational costs for technical support decreased
by
of automated virtual assistants replace operators
~30%
15%
Customer
Russian developer of operating systems
Develop an AI technical support assistant for operating system users integrated into Telegram.
The AI assistant should answer questions from operating system users and provide links to information sources when generating responses.
The AI assistant should answer questions from operating system users and provide links to information sources when generating responses.
Task
solution
Technical solution
Telegram's AI technical support assistant is built on the open source langchain/langgraph libraries and the large GigaChat Max 2 language model.
The technical solution includes:
1. Building a knowledge base based on extensive online documentation;
2. Creating a query processing graph based on the Adaptive RAG approach to ensure the accuracy of responses and significantly reduce hallucinations;
3. Monitoring and evaluating query execution.
The technical solution includes:
1. Building a knowledge base based on extensive online documentation;
2. Creating a query processing graph based on the Adaptive RAG approach to ensure the accuracy of responses and significantly reduce hallucinations;
3. Monitoring and evaluating query execution.
Result
Business values
Reducing labor costs
Automated virtual assistants replace operators by 90%
Process optimization
High request processing speed increases user loyalty;
Responses to users are provided based on the most up-to-date information;
The solution scales to any workload without increasing infrastructure costs.
Responses to users are provided based on the most up-to-date information;
The solution scales to any workload without increasing infrastructure costs.
Reducing operational costs for technical support ~30%
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